Welcome to techproserv.co.uk (the “website”). We understand that privacy online is important to users of our website, especially when conducting business. This statement governs our privacy policies with respect to those users of the website (“Visitors”) who visit without transacting business and Visitors who register to transact business on the website and make use of the various services offered by TechProservTM (collectively, “Services”) (“Authorised Customers”).

“Personally Identifiable Information”

This refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
How does the website use Personally Identifiable Information?
We use Personally Identifiable Information to customise the website, to make appropriate service offerings, and to fulfil buying and selling requests on the website. We may email Visitors and Authorised Customers about research or purchase and selling opportunities on the website or information related to the subject matter of the website. We may also use Personally Identifiable Information to contact Visitors and Authorised Customers in response to specific inquiries, or to provide requested information.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by TechProservTM is securely stored and is not accessible to third parties or employees of TechProservTM except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorised Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at admin@techproserv.com.
What Data We Collect
TechProservTM is the data controller. We only collect basic personal data about you which does not include any special types of personal information or location based information. This does however include your name, company address, company email, job title and mobile telephone number if you provide us with it. We also track your interactions with our website, our forms and email communication.

Why we collect this data

Your details are processed to provide services for you and/or your company and to provide you with relevant offers and information. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
What we do with your data
This information is available to our staff within the company so as to serve you with our services in a timely and professional manner. Each staff member has an individual login, which is revoked on leaving employment with our company. We do not use your data to automate decisions, including profiling.
This is stored in databases with the following data processors Google and iCloud in the US and in Europe. No Third Parties have access to your personal data unless the law allows them to do so.

Traffic Data

Information about use of the website: date stamp, URL of the visited page, URL of the last webpage visited before visiting our website.
History of interaction with our webpages: pages viewed, time spent on a page, click through, clickstream data; queries made, search history, search results selected; comments made, type of service requested, purchases made.We collect this data to understand how our website is used and to create statistics on the use of the website. Until the user becomes a “lead” this data cannot be linked to a specific individual.

Lead Data

If a visitor interacts with us, for example, to inquire about a product or service, the visitor becomes a lead. In these cases, we will collect information provided to us through the form or questionnaire used to make the request, or the contact or other information provided e.g. over the phone or in person. The information is provided directly and voluntarily by the individual. Depending on the circumstances, this information may include:

• First and Last Name
• Name of the business
• Email address
• Street address, city, state, province and/or country
• Telephone number
• Website URL
• Social Media Handles
• Mobile Number

We collect this data for sales and marketing purposes to allow us to respond to a request from a lead so that we may provide information about our Service. Users have the right to access this information, or have it removed upon request. See “What Are Your Rights” below.

Information Obtained from Third Parties

We receive information from third party data providers including directories. In some cases, such as LinkedIn, the information has manifestly been made public by the individuals who posted their profile on LinkedIn, and we assume that the individuals no longer have a privacy interest in such information.

We receive information from social media services that you have elected to use to access our site or apps, in accordance with the social media services’ privacy policy.

How long do we keep your Data

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. We keep your data, whilst we keep in touch with you via email, telephone or mail. This information is not shared with third parties and you can unsubscribe at any time via email at enquiries@techproserv.com.

How do we use Cookies?

Some information is collected through cookies. Cookies, pixel tags and other tracking technologies are used on our website to ensure that it functions properly and to give users a more personalised experience. Cookies can be “first party cookies” (served by us) or “third parties cookies” (served by others).
For additional information about our use of cookies and other similar tracking technologies, please see our “Cookie Policy” below.

What Are Your Rights?

The EU General Data Protection Regulation (GDPR) grants individuals who are in the European Union and European Economic Area (EU/EEA) the following rights, with some limitations.
Right Not to Provide Consent or to Withdraw Consent.

We may seek to rely on your consent in order to process certain personal data. Where we do so, you have the right not to provide your consent, and the right to withdraw your consent at any time. If you withdraw your consent, this will not affect the lawfulness of the processing conducted based on consent before its withdraw.

Right of Access

You have the right to obtain confirmation as to whether or not we collect or process personal data concerning you and, if this is the case, you have the right to request a copy of such personal data in digital format.

Right of Rectification

You have the right to require that we correct any inaccurate personal data concerning you, and that we complete incomplete personal data.

Right to be Forgotten

You may withdraw consent at anytime by informing us via email to admin@techproserv.com so we can remove you from our database. We will endeavour to remove you within 30 days of receiving your email. Because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information, however this information will be functionally deleted, and we will not use or transfer information relating to that individual in any way moving forward.

For further details on your rights, please visit: https://gdprprivacypolicy.org/

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorised Customers know about changes to our privacy policy by posting such changes on the website. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorised Customer has previously requested not be disclosed, we will contact such Visitor or Authorised Customer to allow such Visitor or Authorised Customer to prevent such disclosure.

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