We will make the satisfaction of customer’s needs our primary goal by working with customers to establish and satisfy their requirements now and in the future. Effective communication arrangements have been established to assist with the feedback of information relating to the supply of product and the associated services. Information is analysed and used to continuously improve the company’s processes.
Scope – The Design, Development & Delivery of Electro-Technical & Electro-Mechanical Services.
We have adopted a risk-based approach to quality management and achieve this by forward planning, monitoring risks, opportunities, and compliance obligations of the quality management systems. We actively monitor the needs and interests of relevant parties and issues that could affect the quality management system and its business objectives.
We will promote an environment that recognises the contribution of our staff to the success of the business and encourages their involvement and development.
We will aim to consistently provide a better service than our competitors in those markets in which we compete.
The Appropriate training and educational opportunities and resources to support the achievement of business objectives
It is the responsibility of the Managing Director lead the ISO 9001:2015. The Managing Director has taken responsibility and ownership for the quality management system and will ensure that the company adheres to this and its improvement moving forward.